Customer Service

Where is my order? Can I track my order?

When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a registered member, you can also log into your account and access the "Order History" section to see the status of your order.

What are your shipping methods and rates?

Vichy Canada offers various shipping methods. We are happy to provide you with free delivery on orders of $50 and more. Vichy.ca ships via Canada Post to Canadian addresses only. Most items may be shipped to an APO/FPO or P.O. Box address, but certain restrictions may apply. Orders will be processed within 1-2 business days. Orders received by 8:00 am EST will be processed the same day. Orders received after 8:00 am EST will be processed on the next business day. Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

Standard Shipping
Canada Post (1-9 business days)
$ 7.95 shipping cost

Express Shipping
Canada Post (1-4 business days)
$ 9.95 shipping cost

Priority Shipping
Canada Post (1-2 business days)
$ 14.95 shipping cost

Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.

The following Vichy product(s) contain Hazardous Materials:
- Thermal Spa Water (150g & 50g)
- LiftActiv Retinol HA Night
- Normaderm Purifying Pore Tightening Toner
- Capital Soleil SPF 50 Mousse
- Capital Soleil SPF 50

Forgot password?

To have your password emailed to you, click on the "Welcome, Sign In" go to "Personal Data" and you will see a 'Change Password' link. Click on that link and enter your new password.

Where can I get special offers and promotional codes?

By signing up to receive email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.

Are international Vichy products available in Canada?

Vichy offers different products around the world. While Vichy Canada offers an extensive selection of products, not all of the products are offered in Canada.

Where are Vichy products sold?

Vichy is distributed exclusively in select pharmacies and drugstores worldwide. Within Canada, Vichy is sold at select retailers such as Shoppers and Jean Coutu.

What is the procedure for returns?

All Vichy.ca purchases are backed by our 100% satisfaction guarantee.

If for any reason you are not completely satisfied with your Vichy purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

To return your order:

Step 1
Please contact our customer service at 1 888 45 VICHY (1 888 458 4249). (Monday to Friday from 9:00 AM to 5:00 PM Eastern Time) to receive your Return Authorization number.

Step 2
Ship your package to the return address below. Be sure to include your RA number on your package and on your Return Form.

Vichy e-commerce
P. O. Box 1266
Montréal, Québec
H4L 4X1

Step 3
Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Return the package to us using the delivery service of your choice. You will receive an email confirmation when your return is processed.At this moment, shipping fees for return are not refundable.

Please note : Returns or exchanges for purchases made online may not be accepted for return or exchange at a Vichy Counter. Returns or exchanges for purchases made in a Vichy store or partnered retail location may not be returned to Vichy.ca. If the item you wish to return was not purchased through Vichy.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1 888 45 VICHY (1 888 458 4249). (Monday to Friday from 9:00 AM to 5:00 PM Eastern Time) for assistance.