Customer Service


Our original premise is safety, efficacy, and pleasure for a perceptible skin transformation for the consumer.

Clinically-Proven Results You Can See

Every Vichy product is subjected to rigorous clinical tests where results are measured by professionals and confirmed statistically. In addition, we conduct self-assessment tests with a large number of consumers. These tests allow us to assure that we develop products that are well received both for their skin benefits and their pleasure of use.

Safety for All Skin Types—Even Sensitive

All Vichy products comply with a strict formulation charter to reduce the risk of skin reactions. They contain fortifying, soothing and regenerating Vichy Thermal Spa Water and are regularly tested for tolerance on sensitive skin. In an effort to offer the largest possible choice of products for individuals’ skin concerns, including highly reactive skin, Vichy Laboratories sources only allergy-tested ingredients and raw materials that uphold exceptional quality and purity.

Science Meets the Art of Pleasure

Knowledge, talent, and a unique sense of know-how: formula masters at Vichy Laboratories play with a whole range of ingredients and textures—succeeding in producing luxurious formulas and obtaining amazing results.

  • THE FEEL: In addition to ingredients of exceptional quality and purity, our ingredients stimulate the sense of touch with their melting velvety feel, their light smoothness and silky softness.
  • THE LOOK: Our aesthetically pleasing products have delicate, pastel colors that illuminate skin. All formulas contain unique powers—hydrating, blurring, lifting—to reinforce efficacy and show an immediate transformation perceptible to users.
  • THE FRAGRANCE: Just because skin is sensitive, does not mean it should be deprived of a pleasurable sensory experience. Vichy products captivate the sense of smell with flower or fruit scents that are exclusively developed to minimize allergy risks.