Customer Service

Shipping and Delivery ships via Canada Post to Canadian addresses only. Please note that Canada Post does not deliver on weekends.


1. Canada Post Standard Shipping

  • 1-9 business days - 7.95$

2. Canada Post Express Shipping

  • 1-4 business days - 9.95$


3. Canada Post Priority Shipping

  • 1-2 business days - 14.95$


Hazardous Materials

Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via Canada Post Standard Ground shipping. The following Vichy product(s) contain Hazardous Materials:

  • Thermal Spa Water (150g & 50g)
  • LiftActiv Retinol HA Night
  • Normaderm Purifying Pore Tightening Toner
  • Capital Soleil SPF 50 Mousse
  • Capital Soleil SPF 50


Tracking Your Order

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you have questions about your order, please call 1-888-45-VICHY or email customer service and we will be happy to assist you.


Problems with an Order

Any problems? Just contact us directly by email or call us at 1-888-45-VICHY